Windows 7 Enterprise Service Pack 1. 32-bit operating system.
Symantec Encryption Desktop 10.3.1 [build 13100] PGP SDK 4.2.1 Licensed for everything except file share encryption.
Microsoft Outlook 14.0.7106.5003 (32-bit) part of Microsoft Office Professional Plus 2010.
PGP has been installed for some considerable while and has never worked properly. It cannot encrypt outgoing emails because it cannot find any keys. There are a considerable number of keys on the local keyring, I count 136 of them, which appear to have been gleaned from email activity as I haven't manually added any. None of these keys are shown as verified, except mine. There is no PGP key server in my organisation that I am aware of. I did ask if there was and was told not. If I try and send an email, PGP can't find a key to encrypt it with, even if I have actually got one on the local keyring for that recipient, so it just parks the outgoing email (doesn't send it). It never does get sent, just sits there.
I'm afraid I do need to be able to send and receive emails, so I had to just disable as much of PGP as possible, just deactivate the whole lot as far as I possibly could, and by doing that I could then send and receive emails.
I did try and obtain log data on this, but it's so full of names and email addresses I can't post it in a public forum. It didn't appear to say anything other than saying that the recipient's key could not be found, which I knew anyway as I saw it say that when I tried to send the email.
I have had another go today, but it's no use. No matter what I do PGP can't find keys for email recipients even if they are actually obviously there. I did try telling it via the policies not to check with the key server, but then it just decided it was going to send unencrypted instead. I tried telling it to use the recipient's unverified key as all the keys were shown as unverified, but it was no use. I can't find anything on the internet that will tell me how to make this work. I feel thoroughly deflated and utterly demoralised. Is there perhaps just no way this will work for me? Should I forget about encrypting email and just use PGP for file encryption?
